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06/18/16 – Are a faithful, Regular flyer shopper for over thirty yrs. I h ave hardly ever observed this kind of lousy client service and apathetic attitudes from AA personnel. Currently sitting down at Miami International, on a clear sunny saturday morning, touring with 2 young kids endeavoring to get to Asheville in your Airways (document locator: WCEARA), but our flight to Charlotte was instantly delayed, triggering us to miss our flight to Asheville, all other flights are entire, we have been despatched Back again by security for the reason that your employees at the gate couldn’t (or wouldn’t), help us (which was enjoyable), then needed to run again Prior to we could get to your ticket counter as the flight departure was bumped again up!

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Good afternoon This really is my second encounter with AA. The identical time very last I went thru the exact same scenario with my baggage.

We were on AA 1517 from Miami to Roatan 02/13/sixteen and 02/14/16 & The flight was struggling to land in Roatan and diverted to Belize. I'm familiar sufficient with flying to be aware of the Captain created the appropriate connect with as well as diversion was weather similar. Upon landing in Belize we were educated through the Captain there was a warning mild on an motor that needed to be addressed, the section was accessible in Belize. The result was a transparent mechanical delay. We deplaned and ended up advised we would get foods and consume. After in excess of one hour we had not been fed in addition to a little bit later we got a sandwich and bottled water and then informed we could board.

Hi my title is larneta And that i flew with American Airlines for The 1st time to perform a suprise bridal shower for my ally,but when I landed my baggage was not there.they despatched my baggage to Wisconsin. Ihad Almost everything for the suprise bridal shower in those luggage.I couldnt work out why they wherever in Wisconsin And that i didnt care I just desired them to get the place I had been instantly.So I had to terminate everything. All her loved ones and his friends and family.I had been pretty much crying from the airport she didnt even know I was there I came early just for the suprise.

Incredibly let down re not enough acknowledgment of any distress I encountered. Looks like an easy courtesy.

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The definition of shopper service at American Airways isn't described in any recognised conditions. It does not deal with The shopper or indicate any service in the slightest degree. My daughter, traveling solo, experienced the modern working experience of waiting in line at Heathrow so prolonged to check in that she skipped the checkin by 2 MINUTES although the airplane was on the gate for another forty five minutes. The agent, and I use that phrase generously, essential she purchase One more ticket for your later on flight at a expense of yet another $three hundred. Then proceded to tell her the seat can be assigned with the gate. OK, challenge resolved. You believe! When the gate is assigned she goes to obtain her seat assigned along with the ‘AGENT’ who would not enable her on the very first flight cancelled her seat on the two the first and second flight immediately after getting her cash! So she wasn’t off that very first flight still, THE AGENT took her off! And now she wasn’t on the second flight for which she paid supplemental funds. Luckily for us we had been in interaction and he or she spoke which has a supervisor who produced a seat to her. When she questioned who had cancelled the her reservation, they claimed they did not know. This all occurred within a a few hour time period. She last but not least boarded 15 minutes ahead of departure, I hope. So my partner and I contacted American Airlines to substantiate if she was capable to get within the aircraft and who experienced cancelled her flight, due to the fact there was a financial transaction and no fiscal transaction takes place with out a record of who produced it, one would Imagine, for accounting and theft security purposes by yourself. My husband known as 1st and spoke to JAYNE FUENTES, a supervisor who after a extensive dialogue gave us NO Facts. She could not explain to us if my daughter received a seat on the flight, received about the aircraft, or who bungled the additional invest in. She really explained that ‘They can be open terminals and they don't register that is scheduling or accepting payment for any seat reservation.’ That's correct accounting in your case. So my partner thanked her politely for all her help at which issue I stated JAYNE FUENTES told us almost nothing she was of no help in the least. Then I named American Airlines and spoke to a different supervisor, JANE Grey, a one that shouldn't be permitted to respond to telephones in a very prison.

I've spent hours around the cellphone looking to untangle a error manufactured in creating reservations with American Airways on the internet. Soon after dealing with all of the ways in reserving a flight for my household of 3 (Brian, Marcela & Lorenzo Hawk) and incorporating my bank card no. to purchase the 3 flights, I did not get yourself a affirmation, but a window on my monitor that said “This page cannot be displayed”. I took that to mean that the transaction didn't endure, so I started off all another time with a different vacation company.

My spouse and I flew from Palm Springs to Ft. Myers Florida, around the return excursion, flight 2233 from Dallas, my spouse Rick Barnes was Lower incredibly badly by something during the seat when he put our luggage from the overhead compartment. We known as the Hostess and Regardless that blood was gushing out on the wound, he was specified a band support to cover the 5 inch gash in his leg. We were advised that once Absolutely everyone boarded, the hostess would return with the first support package and would need to come up with a report.

I am pretty unsatisfied with all your customer service!!! I do think it absolutely was less costly for you to pop over to this web-site do this to me than to run the flight that I was at first on, as the flight wasn't entire.

I'm a million member and often enjoy traveling on AA,but U.S. Air isn't any good. The staff is incredibly rude

I booked and paid for our vacation for travel March ten, 2016. These tickets were not low cost and I might have utilised miles. As I booked the trip early and there gave the impression to be loads of Company Seats, I used to be confident that we might be able to use my Enhance. The truth is, I used to be told there was no one booked in Company and it “seemed good” for an improve.

Also suggest that each passenger put there stick with it in sizing checker so all passengers are addressed equitably.

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